Payment

What payment methods does UplandGifts.com accept?
UplandGifts.com accepts Visa, Mastercard, Discover, and Paypal (We can accept American Express through Paypal). Items violating Paypal's terms of use policy may not be purchased through Paypal on UplandGifts.com.

What credit or debit cards can I use at UplandGifts.com?
You can use any of the following credit or debit cards to make purchases at UplandGifts.com: Visa, MasterCard, and Discover.

Do you accept cash, checks, or money orders?
At this time, we do not accept any of the above.

My order was cancelled. Can it be reinstated?
Unfortunately, if we cancel your order, it can't be reinstated. You can always simply re-order the items - we will be happy to assist you. If you have specific questions about your cancelled order, you can contact us.

Can I change the shipping address for an order I've already placed?
If you need to change the shipping address after you place an order, you'll need to contact the UplandGifts.com directly.

Can I delete items from my purchase history?
No. At this time, it isn't possible to edit or delete items from your purchase history.

How long does it take for a payment to post to my credit card?
It varies, depending on your payment method. Charges generally post to your credit card within a few business days.

Does UplandGifts.com accept payment methods based outside of the United States?
UplandGifts.com is not currently able to accept orders or payment outside of the United States.

Why was my credit card charged twice?
While it may appear that you've been charged twice for an order, the pending item you noticed on your bank statement is actually an authorization. Authorizations are the initial communication between our billing system and the bank's billing system. While you may see multiple pending listings in your account, only one charge will be deducted after the authorization is completed. When this final deduction occurs, the charge will be posted to your account as successful. We will not bill an account until we receive an approved authorization from the bank. Authorizations are processed each time you update your credit card, and each time you make a purchase. When you check your bank account, payment authorizations will often be listed as pending. These authorizations can remain in your account anywhere from 24 hours up to 14 business days, depending on the bank. You may contact your bank to confirm the charge for your purchase or to check on the authorization status.

How will purchases appear on my credit card statement?
If you pay via Paypal the charge will appear as Upland Gifts. The standard format for charges on your statement is: UplandGifts.com, but please check your receipt for exact details.

What is a Card Verification Code?
A Card Verification Code, or CVC, is a number that provides extra security to credit and debit card holders, in case an unauthorized person gets a hold of your account number. CVCs are one way to make sure someone has the actual card in his or her possession. The CVC on American Express cards is four digits, and is located on the front of the card, on the right side. Discover, MasterCard, and Visa use three-digit CVCs, which are listed on the back of the card. The CVC is the last three digits of the number that appears on your signature bar.

Why would my credit/debit card be declined when I know for certain that I have the funds available?
A credit card can decline due to an incorrectly entered credit card number, address mismatch, incorrect expiration date, a daily limit, or insufficient credit, among a number of other reasons. Please contact your credit card company for more information. Please note that authorizations may take 24-48 hours to drop off of your pending transactions.

Paypal

How does PayPal work?
PayPal is used to securely send payments over the internet. You can choose to pay from your PayPal account balance, a credit card, debit card, or bank account. To make a PayPal purchase, select PayPal during checkout on the www.UplandGifts.com website and choose your method of payment. Your funds are transferred immediately and securely.

How do I create a PayPal account?
To get started, simply fill out the PayPal registration with your desired account type, country of residence, home address, and login information.

How secure is PayPal?
PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.

How do I contact PayPal customer service?
For the fastest response, you may access the user-friendly Help Center. Developed by the PayPal Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.

If you do not find the information you need in the Help Center, PayPal Customer Service representatives are available to assist you. Send an email for a prompt response or contact PayPal directly by phone:

Customer Service: 1-402-935-2050 (a U.S. telephone number)
4:00 AM PDT to 10:00 PM PDT Monday through Friday
6:00 AM PDT to 8:00 PM PDT on Saturday and Sunday

Returns

How do I return a product?
Before returning a product, please make sure that your return adheres to our Returns Policy. To return a product you must request an RMA (Return Merchandise Authorization) by clicking here.

What is the return policy for UplandGifts.com products?
You have 30 days to return an item that is unused and in resellable condition. Please see the UplandGifts.com Returns Policy for more details.

Is it mandatory to have an RMA number in order to return a product to UplandGifts.com?
Yes. You must obtain an RMA (Return Merchandise Authorization) number by filling out the form located here. UplandGifts.com will not accept returns without prior authorization and an RMA number.

What address should I send my return to?
Please fill out our RMA request form and you will be provided with a returns address.

Can I exchange my product for a different product?
No. UplandGifts.com will only replace an item or part if necessary. If you would like to receive a different item, a new order would need to be placed.

Approximately how long will it be before a refund/credit actually appears on my credit/debit card?
Once the returned items have been received, inspected, and approved it takes us approximately 2 business days to credit your account, and depending on your bank, between 2-3 business days to appear on your statement.

Approximately how long does it take for UplandGifts.com to process an RMA?
Please also allow 3-5 business days to process your return after it has arrived at our warehouse.

What should I include with my RMA?
When preparing your return, be sure you return satisfies the requirements of the Returns Policy. Ship the product in a sealed package with plenty of padding. Place a printout of your order confirmation on the inside of the package. Finally, write the approved RMA number on the outside of the package using an indelible marker.

What is the restocking fee?
UplandGifts.com applies a 10% restocking fee to orders unless the products are defective.

When and why are restocking fees applied?
UplandGifts.com charges a 10% restocking fee on all returned items, unless they are defective. This fee covers any necessary re-boxing and/or re-packaging of the product that will need to be done, and all fees associated with returning the item to stock in one of our warehouses.

Does UplandGifts.com pay the return shipping cost for defective merchandise?
Yes. UplandGifts.com will pay the shipping costs to have defective items shipped back to us, if the items are determined to be defective according to the manufacturer's specifications.

Does UplandGifts.com cross-ship replacement merchandise?
No. Cross-shipping is not available. If you are in need of a new item, please place a new order at your convenience. UplandGifts.com will refund your original order when the items are returned to us.

My return package has been received by UplandGifts.com, what happens next?
Once a representative in our returns department receives, inspects, and approves the return, a refund will be issued to your credit/debit card via your original payment method.

How do refunds/credits work?
If you request a refund, your original method of payment will be credited between 2-3 business days after your return has been processed and approved.

How is a refund/credit applied?
A refund/credit is applied to the original method of payment.